REFUND POLICY

Thank you for shopping with us. We want to ensure your complete satisfaction with every purchase you make on our website. In the event that you need to return a product, we have outlined our refund policy below.

1. Eligibility for Refunds:
   1.1. We accept refund requests for products purchased directly from our website only.
   1.2. Products must be returned within 14 days of the original purchase date.
   1.3. The product must be unused, in its original unopened packaging, and in the same condition as when you received it.
   1.4. Some products may be exempt from our refund policy due to health and safety regulations. These products include but are not limited to perishable goods, personalized items, and digital downloads.
2. Return Process:
   2.1. To initiate a refund, please contact our customer support team through our website or by email. Provide your order details, including the order number and the reason for the return.
   2.2. Our customer support team will review your request and provide you with instructions on how to proceed with the return.
   2.3. You will be responsible for the shipping costs associated with returning the product to us, unless the return is due to our error or a defective product.
3. Refund Options:
   3.1. Upon receiving the returned product and verifying its condition, we will process your refund.
   3.2. Refunds will be issued in the original form of payment used during the purchase.
   3.3. If the refund is approved, the refund amount will be the original purchase price minus a 15% restocking fee.
   3.4. The restocking fee helps cover the costs associated with inspecting, repackaging, and restocking the returned product.                                                      3.5. The refund fee on orders that have not been shipped out will equate to the transaction fee incurred by us, depending on your method of purchase.
4. Non-Refundable Items:
   4.1. The following items are non-refundable:
   – Personalized or custom-made items.
   – Digital downloads or virtual goods.                                                                                                                                                                                                                            – Items that are on sale from the original origin price.
5. Damaged or Defective Products:
   5.1. If you receive a damaged or defective product, please contact our customer support team immediately.
   5.2. We may require evidence, such as photographs, to assess the damage or defect.
   5.3. If the product is confirmed to be damaged or defective, we will provide a replacement or issue a refund, including the shipping costs.
6. Changes to the Refund Policy:
   6.1. We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Please note that our refund policy is subject to applicable laws and regulations. If you have any questions or concerns regarding our policy, please contact our customer support team.